HOW IT WORKS

1

Discover new food in your weekly box, filled with a different personalised selection of snacks and drinks every time.

2

Taste and rate each item in the box so we learn what you really love. We then use these rating to make your next box even better!

3

Earn free boxes and other great gifts every time you rate food or refer friends with our HappyRewards™ loyalty programme.

Members can login to...

  • Update your taste preferences and box type at any time.
  • Create, delay and cancel scheduled recurring or one-off deliveries.
  • Earn HappyRewards™ credits by rating items and referring your friends.
  • Manage your billing information and buy additional boxes.
  • Rate the contents of your boxes so we can tailor future selections to your personal tastes.
SIGN UP LOGIN

FREQUENTLY ASKED QUESTIONS

How do I select my snacks?

Our curated products are divided simply into main categories. From these you can select a minimum of five types of snacks which suit you best and we do the rest. As our selection grows more options wil appear, some healthy and some naughty.

When will I receive my FoodHappy box?

Your very first order will arrive the following Tuesday-Thursday as long as you become a member before 11pm on Sunday, otherwise it will arrive a week on Tuesday-Thursday. From then on expect your FoodHappy box weekly between Tuesday and Thursday. We utilise HongKong Post for delivery and due to delays some may arrive on Friday. Please refer to our schedule on the help page.

How much does a FoodHappy box cost?

The standard price of a FoodHappy box is HK$60 to HK$62 depending on how much in advance you pay. $62 is the price if you pay weekly, for example. If you have a discount code be sure to use it to get discount either on your first box or multiple boxes!

When will I get billed?

Recurring payments will occur every Wednesday (4pm onwards). You can delay/cancel deliveries at any time before Wednesday 3pm (Hong Kong time) for the following weeks order. This will be simply shown in your login area.

Will I be receiving the same food every week?

No, each box will contain items selected at random based on your preferences (we don't want you to get bored with the same food). To update your preferences, simply log into your account anytime. We continuously add new foods and drinks to our stock to ensure you always taste new flavours from around the world!

I’m on holiday, how do I pause my order?

Inside your account you can ‘delay’ your order so you don’t get billed when your away or risk having a FoodHappy box delivered in your absence. Alternatively you could always send it as a gift to someone else while you’re away. Brighten your friend’s day!

Where do you deliver to?

Currently we only deliver to addresses within Hong Kong SAR, China (Hongkong Post coverage areas). We hope to expand to more cities soon, please contact us for more information.

I’m not happy - help!

If you are not happy we are not happy. Please make contact and tell us why you are not happy. We value every form of feedback, it helps us to continue innovating and improving our FoodHappy service.

Can I send the box as a gift?

Lovely idea, we make this easy for you. Order in the normal way and just add a 'Gift Message' when given the option.

I have a dietary or food allergy condition?

At this time all our products are prepared and packed in the same environment so we can not guarantee nor fulfil any dietary or allergy requirements.